Artificial Intelligence Usage Policy

This policy outlines our approach to using AI technologies in our digital education services, specifically for educational content generation and learner support through our automated chat system. This policy ensures we maintain high standards of quality, data protection, and transparency in our AI-enhanced educational delivery.

• All AI-generated educational content undergoes expert review before publication
• Content is verified for educational accuracy and relevance
• Clear marking of AI-assisted content development where appropriate
• Regular quality assessments of generated materials
• Adherence to educational standards and learning objectives

• 24/7 automated support for common learner queries
• Clear identification of automated responses
• Seamless escalation to human support when needed
• Regular updates to response accuracy and relevance
• Monitoring of chat interactions for quality assurance

• Learner data protection in accordance with GDPR and UK laws
• Secure processing of educational data and learner interactions
• No sharing of personal learning data with AI service providers
• Regular privacy impact assessments of AI systems
• Clear opt-out options for AI-assisted services

• All content created through our AI systems, whether fully generated or AI-assisted, remains the exclusive intellectual property of our company
• Our proprietary processes for AI content generation, including prompts, workflows, and methodologies, are confidential trade secrets
• Any improvements, modifications, or adaptations made to AI-generated content by our team become our exclusive property

• Regular review of AI-generated educational content
• Monitoring of chatbot effectiveness and accuracy
• Continuous improvement of AI systems based on learner feedback
• Performance tracking and educational outcome assessment

• Ensuring AI systems meet accessibility standards
• Alternative formats and support options available
• Clear procedures for requesting human assistance
• Regular updates to support systems and documentation